Shipping and Returns

Shipping Policy

The 13|24 website (www.13to24.com) is pleased to offer three different shipping methods within the contiguous United States.

  1. FREE SHIPPING 
  2. UPS Ground Shipping,
  3.  UPS 2nd Day, and
  4.  UPS Next-Day Air options available.

Please allow at least one (1) business day for processing, including both 2nd Day and Next-Day Air. Packages are only delivered on weekdays, including 2nd Day and Next-Day Air.

NOTE:  There may be instances when the item you order is out of stock & the system has not updated. If this happens, we contact the manufacturer to obtain your shoes and fulfill your order. This means there may be additional time required to ship your order. You will be notified via email when this happens.

During periods of increased traffic such as the holidays, packages may require more than one(1) business day to process shipment. Please allow up to five(5) business days during such periods. Thank you!

If circumstances require, we may use alternative carriers other than those listed above and on web site. Shipping prices may change without notice. We will do our very best to notify you of any changes.

Return Policy

At 13|24, we greatly appreciate your business and we want you to be satisfied with your purchases. If you find it necessary to return an item, please follow the guidelines listed below.

  • Returned items MUST BE UNWORN, CLEAN AND IN NEW CONDITION.  Items MUST BE RETURNED IN THE ORIGINAL, UNDAMAGED BOX / PACKAGING.
  • All items must be shipped pre-paid with a copy of the PACKING SLIP / RETURN MERCHANDISE FORM enclosed.
  • Full Price Items can be exchanged or returned for a full refund within 30 days of receiving the item.
  • There are no refunds on sale items.
  • There are no refunds on Gift Cards.
  • All clearance FINAL SALE. This means no refunds, no website credit or exchanges.
  • Step by step return instructions are noted on the Packing Slip inserted with your order. If you have any questions, you may reach us at sales@13to24.com.